Dialpad

Trelica's integration with Dialpad enhances your organization's communication management by providing comprehensive insights and powerful user management capabilities. This integration empowers administrators with the tools needed to efficiently manage Dialpad users while optimizing license allocation and user roles.

Key Features

• Users: Syncs user data, including account status, type, and IDs, enabling accurate tracking and management of Dialpad users within your organization.
• User Roles: Returns user role assignments in Dialpad, providing clarity on each user's permissions and capabilities.
• Licenses: Syncs SaaS license entitlement and user assignment information, ensuring you maintain an overview of user licenses across the organization.
• User Activity: Returns user activity in Dialpad, tracking actions based on webhook events, thus creating a real-time activity log from the integration's initiation.
• Manage users: Supports write actions to create or suspend Dialpad users, allowing for precise control over user access based on your organization's needs.

Key Benefits

• Enhanced User Management: Effortlessly manage user accounts, roles, and licenses in one centralized integration, minimizing administrative overhead.
• Real-Time Activity Tracking: Gain insights into user activity through webhook data, enabling your team to monitor usage and make informed decisions.
• Optimized License Utilization: Ensure that licenses are allocated effectively by understanding usage statistics and entitlements across your organization.
• Streamlined Provisioning: Quickly create or suspend users as needed, simplifying the onboarding and offboarding processes in your organization.
• Improved Accountability: Maintain accurate records of user activities, roles, and license assignments, fostering transparency and compliance.