Access Request Management
Up your access request management game
Stop playing defense and dealing with an endless stream of access request tickets. Define the rules and automate access provisioning.
High-performing, modern IT teams trust Trelica.
A strategic, not responsive approach to access management
Trelica lets you automate the access request management process by specifying up-front who can request access to systems, how that access is approved, and how it’s provisioned.
Efficiency through clear policies
Managing access via tickets is a time sink: imprecise requests result in back-and-forth and waste everyone’s time. Articulating up front who should have access to what brings clarity and efficiency.
Put employees and managers front and center
IT teams often facilitate access, but Trelica allows employees and their line managers to request or approve it.
Move to access on-demand, not access by default
Birthright access to many apps might seem like a time-saver, but it leads to excessive costs and security gaps. By making it easy for employees to request access, you can give minimal access at the start and easily grant access to resources when they need them.
Easy-come, easy-go
Employees are up to 5x more likely to respond positively to optimization workflows and relinquish access to apps if they have a clearly defined route to regain access when they need it.
Build on your existing access management infrastructure
Trelica works through the tools your users are familiar with and takes full advantage of your existing Identity Provider or ticketing processes.
Integrate with your existing tools
If you’ve invested in connecting Okta, Azure, or JumpCloud to existing apps, Trelica seamlessly works with them to manage the access process.
Pick the right tool for the job
Trelica uses APIs to automate what can be automated, but if human intervention is required, then manual steps are assigned to ensure the right level of access is granted in a standardized manner.
Smarter approvals
Adhere to clear approval policies - define dynamic approval chains using Trelica’s knowledge of application owners and line managers.
Meet your users where they already work
Users can seamlessly request access through Trelica’s employee-oriented App Hub, from day-to-day tools like Slack, or via ticketing systems like Jira.
What our customers said
Frequently asked questions
Trelica will let you assign to groups, roles, or even manage licensing depending on the API functionality of the application you are provisioning to. Where the API doesn’t allow for this, you can provide manual instructions, and a task will be assigned to guide someone through.
Trelica lets you define multi-step policies involving line managers or configurable application-related roles to ensure that the right people are involved in approving access at the right time. Approvals can vary depending on the level of access being granted.
Trelica picks the best route for provisioning. If your identity provider (e.g., Okta) is configured to provision, Trelica will use this; if Okta is only managing SSO, Trelica will assign in Okta and then provision directly; if there’s no API connection available, Trelica will assign a task to guide an IT administrator to manually assign access.
Yes, Trelica will create tasks that can be assigned to the relevant administrators, and you can provide application-specific instructions to guide admins through assigning the right access.
Trelica can create and manage tasks in many ticketing solutions, such as Jira, ServiceNow, Freshservice, ManageEngine ServiceDesk Plus, Asana, Zendesk, and more.
Access levels are tied to team or department-based access policies. This means, for example, that you can give the Engineering team different access to Jira than, say, the Support desk.
The App Hub shows employees a selection of apps based on their role within your organization. They can also initiate access requests for new apps. They’re first guided through a process to check to see if any existing applications might meet their needs.
Trelica’s workflow functionality handles the full range of steps as part of JML (Joiners, Movers, Leavers) processes. Access requests can make joiner processes particularly flexible. For example, line managers can request access on behalf of new joiners as part of onboarding workflows or once an employee is in their role.
Automating your access request process is essential for maintaining security and compliance while reducing bottlenecks. With Trelica, you can manage access requests effortlessly, eliminating manual work and improving user satisfaction. By automating access management processes, from requesting access to handling user access requests for sensitive data, you’ll ensure a smooth and secure experience for everyone involved.
No. You will receive a couple of emails with tips and links to tutorial videos (and, of course, a meeting link in case you want to speak to us). No bombardment, no unwanted calls. We also have to find SaaS tools to run our business - we like testing things out for ourselves and don’t like being harassed, so we’re committed to selling with the same mindset.
What's included?
Discovery &
Shadow IT
Uncover hidden SaaS apps and regain control of your software landscape.
Spend
Optimization
Eliminate wasted spending and optimize your SaaS budget.
Contracts &
Renewals
Never miss a renewal again and negotiate better deals.
Automation &
SaaS Ops
Boost efficiency and free up your IT team with powerful automation.
Employee
On/Off-boarding
Simplify onboarding and offboarding, saving time and minimizing errors.
Access
Management
Streamline access management and ensure user security.