Freshdesk is a customer support software that enables businesses to manage and streamline their customer service operations. It offers features such as ticketing, automation, self-service portals, and multi-channel support to help organizations efficiently handle customer queries and improve overall customer satisfaction.
Integrating Freshdesk with Trelica enhances your organization's ability to manage user data effectively and efficiently. This integration allows for seamless synchronization of important user attributes along with task management, enabling you to maintain a clear overview of support operations while ensuring user roles and activities are tracked accurately.
Key Features
- Tasks: Two-way synchronizes tasks in Trelica with tasks in Freshdesk, allowing Trelica to create, update, assign, and track tasks within the integrated app.
- User Activity: Returns user activity in Freshdesk, spanning logins and app-specific metrics, augmenting the basic authentication data gathered from Identity Providers.
- User Roles: Retrieves user role assignments in Freshdesk, providing insight into the specific responsibilities and access levels of each user.
- Users: Syncs user data, including account status, type, and IDs, ensuring comprehensive and up-to-date user information is available for management decisions.
Key Benefits
- Enhanced User Management: Easily access and manage user data attributes, enabling better oversight and streamlined operations within your support teams.
- Improved Task Tracking: Keep tasks aligned between Trelica and Freshdesk, ensuring that all support activities are monitored and managed in one place.
- Informed Decision-Making: Utilize real-time user activity and role information to make informed decisions about user allocations and support strategies.
- Data Accuracy: Ensure user data is consistently updated and synchronized, reducing the chances of errors and improving overall efficiency.
Get started
