Freshservice

Enhance your IT service management process with the Trelica Freshservice integration, designed to streamline agent and requester management. This integration provides comprehensive tools for monitoring and managing user status, roles, and activities within your Freshservice account, ensuring your support operations run smoothly and efficiently.

Key Features

• User Management: Syncs user data, including account status, type, and IDs, augmenting the core user data available from Identity Providers.
• User Roles: Returns user role assignments in Freshservice, providing insight into agent responsibilities and access levels.
• Tasks: Two-way synchronizes tasks in Trelica with tickets in Freshservice, allowing you to create, update, assign, and track tasks seamlessly.
• Manage Users: Supports write actions to provision and deprovision users, including creating, deactivating, and reactivating agents or requesters.
• Activity Tracking: Lists agents (and optionally requesters) in your account, including each agent's status, roles, and last login for easy oversight.

Key Benefits

• Streamlined Operations: Simplify IT service management by synchronizing tasks and user roles directly with Freshservice, reducing manual work and errors.
• Enhanced Visibility: Get real-time insights into user activities and roles, helping to maintain optimal service levels and accountability in your support team.
• Efficient User Handling: Easily manage agents and requesters with the ability to transfer tickets, deactivate, or reactivate users as needed.
• Improved Productivity: By syncing tasks and user information, your team can focus on providing exceptional service without getting bogged down in administrative tasks.
• Data Consistency: Ensure that user and task data remains consistent across Trelica and Freshservice, enabling accurate reporting and management.