Genesys Cloud is a cloud-based platform designed for customer experience management. It provides tools for omnichannel communication, workforce engagement, and AI-driven analytics to help businesses interact with customers through various channels such as phone, email, chat, and social media.
Trelica's integration with Genesys Cloud offers a comprehensive solution for managing user data and licenses within your organization. This integration provides insights into user activity, roles, and accounts, enabling efficient user management for businesses leveraging Genesys Cloud.
With the ability to track user status and effectively manage licenses, organizations can optimize their use of this powerful service while maintaining control over their workforce.
Key Features
- Users: Syncs user data, including account status, type, and IDs, augmenting the core user data available from Identity Providers.
- Licenses: Syncs SaaS license entitlement and user assignment information e.g. ‘paid’ vs ‘free’, or Basic / Professional / Enterprise.
- User Activity: Returns user activity in the app, spanning logins and in some cases app-specific metrics, augmenting the basic authentication data gathered from Identity Providers.
- User Roles: Returns user role assignments in the integrated app.
- Manage Users: Supports write actions to modify a user’s group, role, licenses - either via SCIM or app-specific alternatives.
Key Benefits
- Enhanced User Management: Easily create and deactivate users within your Genesys Cloud environment, streamlining workforce administration.
- Informed Licensing Decisions: Maintain oversight of license entitlements to ensure optimal use of resources and avoid unnecessary costs.
- Activity Tracking: Gain insights into user activity, helping to identify engagement levels and areas for improvement.
- Role Clarity: Clearly define and manage user roles to enhance security and accountability within your organization.
- Streamlined Processes: Simplify user provisioning and deprovisioning through efficient integration, reducing administrative overhead.
