Gong

Introducing the Gong integration—a powerful tool that enhances your workflow by providing vital user data and valuable insights into user activity. With the Gong integration, Trelica enables you to manage user accounts effectively and access comprehensive metrics about call usage over time.

Key Features

• Manage Users: Supports write actions to provision or deprovision users, ensuring your team has the right access at all times.
• Groups: Returns additional user context in the form of user group memberships within the Gong app.
• User Activity: Returns insights into user activity, spanning logins and metrics related to call participation.
• User Roles: Provides information regarding user role assignments within Gong, helping you maintain appropriate access levels.
• Users: Syncs user data, including account status, type, and IDs, augmenting the core user data from Identity Providers.

Key Benefits

• Enhanced User Management: Seamlessly manage user provisioning and deprovisioning to keep your organization secure and organized.
• Informed Decision Making: Leverage detailed call metrics to understand user engagement and optimize team performance.
• Streamlined Group Management: Easily manage user groups to promote collaboration and communication within teams.
• Comprehensive User Insights: Gain a full view of user activity and roles to ensure the right access is given to the right individuals.
• Data Synchronization: Ensure user data is always up-to-date, improving accuracy in reporting and overall efficiency across your workflows.

Please check the help documentation for the additional steps in Gong when enabling user provisioning and deprovisioning.

The integration will return metrics about call usage for the past 30 days, and for some key metrics, past 90 days, including:

• Number of calls hosted (30 days + 90 days)
• Number of calls attended (30 days + 90 days)
• Number of other people's calls listened to (30 days + 90 days)
• Calls shared internally and externally