Groove is a shared inbox platform designed for small businesses to manage customer support efficiently. It consolidates emails, messages, and social media interactions into a single, organized interface, facilitating team collaboration and streamlining communication with customers.
Integrating Groove with Trelica enhances your user management capabilities by providing seamless access to essential user attributes and role assignments. This integration allows organizations to efficiently synchronize user information, enabling better oversight and control within the Groove platform.
Key Features
- User Roles: Returns user role assignments in the integrated app, allowing for effective role management and visibility into user permissions.
- Users: Syncs user data, including account status, type, and IDs, augmenting the core user data available from Identity Providers.
Key Benefits
- Improved User Tracking: Gain comprehensive insights by importing unique identifiers, names, email addresses, and creation dates for all Groove users.
- Streamlined Role Management: Enhance security and access control by efficiently managing user roles within Groove, ensuring users have appropriate levels of access.
- Centralized User Data: Consolidate user data from Groove within Trelica, allowing for easier management and oversight of user accounts and their statuses.
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