ManageEngine ServiceDesk Plus (Cloud) is an IT service management software that helps organizations streamline their IT support and operations. It offers features for incident management, problem management, change management, asset management, and service catalog. The cloud-based platform allows users to automate and manage their IT service desk tasks from anywhere, enhancing overall efficiency and user satisfaction.
This is for the cloud version of ServiceDesk Plus. There is a separate integration if you use an on-premise installed version of the service.
The integration supports user management (for both users and technicians), as well as request creation, and asset data retrieval.
Key Features
- Assets: Syncs data regarding physical assets such as asset details, status, ownership, warranty information, and location.
- Tasks: Two-way synchronizes tasks in Trelica with tasks/tickets, allowing Trelica to create, update, assign, and track tasks within the integrated app.
- User Activity: Returns user activity in the app, spanning logins and app-specific metrics, augmenting the basic authentication data gathered from Identity Providers.
- User Roles: Returns user role assignments in the integrated app to ensure proper access and permissions.
- Users: Syncs user data, including account status, type, and IDs, augmenting the core user data available from Identity Providers.
Key Benefits
- Efficient Asset Management: Keep track of all physical assets in an organized manner, ensuring you have up-to-date information at your fingertips.
- Streamlined Task Management: Improve collaboration and productivity with seamless synchronization of tasks between Trelica and ServiceDesk Plus.
- Enhanced User Insights: Monitor user activity and engagement to optimize usage and identify areas for improvement.
- Effective Role Management: Easily manage user roles to maintain security and proper access within your organization.
- Comprehensive User Data: Get a complete overview of user account details, enabling better management and administrative control.
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