ManageEngine ServiceDesk Plus (On-Premise) is an IT service management software that helps businesses manage their IT services and support. It offers features such as ticketing, asset management, incident management, change management, and a self-service portal. It is designed to streamline IT operations, improve efficiency, and enhance service delivery.
This is for on-premise installations of ServiceDesk Plus. There is a separate integration if you use the Cloud service.
The integration supports user management (for both users and technicians), as well as request creation, and asset data retrieval.
Please contact Trelica support if you are using an ESM (multi-instance) edition of ServiceDesk Plus.
Key Features
- Assets: Syncs data regarding physical assets (laptops, phones, etc.) such as asset details, status, ownership, warranty information, and location.
- Manage Users: Supports write actions to modify a user’s group, role, or licenses.
- Tasks: Two-way synchronizes tasks in Trelica with tasks and tickets in ServiceDesk Plus, allowing creation, updating, assignment, and tracking of tasks.
- User Activity: Returns user activity data in the app, including logins and app-specific metrics.
- User Roles: Returns user role assignments in ServiceDesk Plus.
- Users: Syncs user data, including account status, type, and IDs—augmenting the core user data available from Identity Providers.
Key Benefits
- Enhanced Asset Management: Keep track of all physical assets efficiently with comprehensive details and statuses.
- Streamlined User Management: Effectively manage user roles and groups, ensuring appropriate access and permissions.
- Task Synchronization: Maintain ongoing task management seamlessly between Trelica and ServiceDesk Plus for improved project tracking.
- Informed User Activity Insights: Gain valuable insights into user engagement and activity metrics for better decision-making.
- Role Clarity: Understand user roles within the organization to enhance collaboration and responsibility assignment.
- Comprehensive User Data: Sync vital user information, ensuring up-to-date records and improved management processes.
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