PagerDuty

Trelica's integration with PagerDuty empowers organizations to effectively manage their users and licenses within the platform, enhancing operational efficiency and user engagement. This integration allows you to have a clear overview of user roles, activity, and licensing status, ensuring that your team is always optimally provisioned to respond to incidents. With Trelica, managing user access and tracking activities in PagerDuty becomes seamless and straightforward.

Key Features

• User Management: Syncs user data, including account status and type, augmenting the core user information available from your identity providers.
• User Activity: Returns user activity within the PagerDuty app, including last login details and other relevant app-specific metrics.
• User Roles: Provides insights into user role assignments in the integrated app, ensuring clarity on each user's responsibilities.
• Licenses: Syncs SaaS license entitlement and user assignment information, clarifying whether users are on paid or free licenses.
• Manage Users: Supports write actions to provision or modify user group memberships and roles, enhancing your ability to manage access and permissions.

Key Benefits

• Enhanced Visibility: Gain a comprehensive view of all users within your PagerDuty account, facilitating better management and oversight.
• Improved Compliance: Ensure that only authorized users have access to your PagerDuty account, reducing security risks.
• Efficient Incident Management: By leveraging user license information and roles, your team can respond to incidents more effectively.
• Streamlined User Provisioning: Simplify the process of adding, updating, or removing users from your account, ensuring your team is always equipped with the right access.
• Data-Driven Decisions: Utilize user activity data to assess engagement and effectiveness, helping you make informed operational decisions.