Playvox is a performance management and employee engagement platform designed to improve customer service operations. It provides tools for quality assurance, coaching, learning and development, performance analytics, and workforce management, enabling companies to monitor, evaluate, and enhance the effectiveness of their customer support teams.
Enhance your organization’s efficiency with the Playvox integration for Trelica. This robust integration empowers you to gain insights into user activities and roles within the Playvox platform, while also synchronizing essential user data to streamline management processes. With its focused feature set, the Playvox integration ensures you have the information you need to optimize user engagement and governance seamlessly.
Key Features
- User Activity: Returns user activity in the app, spanning logins and app-specific metrics to augment the basic authentication data gathered from Identity Providers.
- User Roles: Returns user role assignments in the integrated app, helping you understand user responsibilities and access levels.
- Users: Syncs user data, including account status, type, and IDs, augmenting the core user data available from Identity Providers.
Key Benefits
- Enhanced Insight: Gain valuable insights into user engagement and activity patterns within the Playvox platform to drive better decision-making.
- Streamlined User Management: Effortlessly manage user roles and access levels, ensuring that the right people have the right resources.
- Comprehensive User Data: Easily synchronize and maintain up-to-date user information, greatly enhancing data accuracy across your systems.
