ServiceNow is a cloud-based workflow automation platform that helps businesses manage digital workflows for enterprise operations, streamlining processes such as IT service management, human resources, and customer service. It integrates various organizational functions into a single system to enhance efficiency and collaboration.
Integrating ServiceNow with Trelica enhances your organization's ability to manage users and track activities efficiently. This integration allows for a seamless exchange of critical user and task-related data, empowering teams to streamline their operations. By leveraging Trelica's features, organizations can gain comprehensive visibility into user activity within ServiceNow, ultimately optimizing resource allocation and improving overall productivity.
Key Features
- Tasks: Two-way synchronizes tasks in Trelica with tasks/tickets in ServiceNow, allowing Trelica to create, update, assign, and track tasks within the integrated app.
- User Activity: Returns user activity in ServiceNow, covering logins and providing valuable usage statistics that augment the basic authentication data gathered from Identity Providers.
- Users: Syncs user data from ServiceNow, including unique identifiers, names, email addresses, account status, creation dates, and employee numbers, enriching the core user data available from Identity Providers.
Key Benefits
- Enhanced Visibility: Gain insights into user activity and task management, facilitating better decision-making for team leaders and managers.
- Improved User Management: Effortlessly sync critical user information with Trelica, ensuring your teams are always up to date and organized.
- Increased Productivity: Streamlined task synchronization allows teams to focus on their objectives rather than getting bogged down in administrative overhead.
