Totango is a customer success platform that helps businesses manage and improve their customer relationships by offering tools for tracking customer engagement, health scores, and lifecycle stages. It provides actionable insights and automation capabilities to enhance customer retention and growth.
Trelica's integration with Totango lists system users, including each user's role.
Trelica's integration is also able to create and disable Totango system users.
Key Features
- Users: Syncs user data, including account status, type, and IDs - augmenting the core user data available from Identity Providers.
- User Roles: Returns user role assignments in the integrated app.
- Groups: Returns additional user context in the form of a user’s group(s) in the app, including the ability to modify group memberships where supported in the API.
- Manage Users: Supports write actions to (de)provision or modify a user’s group, role, licenses - either via SCIM or app-specific alternatives.
Key Benefits
- Streamlined User Management: Easily create and disable users within Totango, simplifying user administration tasks.
- Enhanced User Insights: Gain a comprehensive view of user roles and group memberships to better manage team dynamics.
- Improved Data Synchronization: Ensure your user data is consistently updated and synchronized with Totango for accurate monitoring and reporting.
- Flexible Group Management: Modify group memberships to adapt to organizational changes quickly and efficiently.
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