UserVoice is an app that facilitates customer feedback collection and management, allowing businesses to gather, analyze, and act on user suggestions, support requests, and bug reports to improve their products and services.
Integrating UserVoice with Trelica enhances your user management capabilities by seamlessly importing essential user data and activity metrics. This integration empowers organizations to gain valuable insights into user engagement and roles within UserVoice, allowing for improved decision-making and resource allocation.
Key Features
- User Activity: Returns user activity in the app, spanning logins and in some cases app-specific metrics - augmenting the basic authentication data gathered from Identity Providers.
- User Roles: Returns user role assignments in the integrated app, providing clarity on responsibilities and access levels within UserVoice.
- Users: Syncs user data, including account status, type, and IDs - augmenting the core user data available from Identity Providers.
Key Benefits
- Enhanced User Insight: Gain a comprehensive view of user activity and engagement with usage statistics based on logins to UserVoice.
- Improved Role Management: Easily identify and manage user roles, ensuring that team members have the appropriate access and capabilities.
- Centralized User Data: Keep user data synchronized and updated, including account status and job titles, facilitating better team collaboration.
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