Zendesk

Trelica's integration with Zendesk lists your organization's agents and administrators, including each user's status, roles, and last login. This powerful integration not only enhances your user management capabilities but also streamlines your support operations. Trelica's integration is equipped with vital features tailored for efficient management of your Zendesk environment.

Key Features

• Manage Users: Supports write actions to (de)provision or modify a user’s group, role, and licenses.
• Groups: Returns additional user context in the form of a user’s group(s) in Zendesk.
• Licenses: Syncs SaaS license entitlement and user assignment information, such as active or suspended status.
• Tasks: Two-way synchronizes tasks within Trelica with Zendesk tasks, allowing for task creation, updates, and tracking.
• User Activity: Returns user activity within Zendesk, including last login and app-specific metrics.
• User Roles: Returns user role assignments in Zendesk, ensuring clarity on user responsibilities.
• Users: Syncs user data, including account status, type, and IDs, augmenting the core user data available.

Key Benefits

• Enhanced Visibility: Gain comprehensive insights into your agents and administrators with up-to-date status and role information.
• Efficient User Management: Easily manage user roles and licenses, reducing administrative overhead and ensuring compliance.
• Streamlined Task Handling: Keep track of tasks and tickets in real-time, enabling prompt action on outstanding support responsibilities.
• Improved User Activity Tracking: Monitor and respond to user activity, ensuring you have the latest information on team engagement.
• Optimized Support Operations: Leverage the integration to maintain efficient workflows and enhance overall support effectiveness.