IT teams today need tools that work together, not tools that compete with each other. Many companies already rely on essential apps like JIRA for ticketing or Slack and MS Teams for messaging.

Instead of adding complexity by introducing more tools, Trelica makes sure everything works in harmony, providing deep integrations to manage your SaaS environment without replacing what already works.

The Risk of Duplication

Like most IT Ops, SaaS management is fundamentally a team game requiring collaboration within and between teams and will be defined by interoperability between existing systems.

Whatever the glossy marketing might claim, no one IT platform’s going to cover everything - and why would there be when there are great point solutions in certain areas? Companies that try to replace well-loved tools like JIRA or Slack often face resistance and inefficiency. Teams prefer to stick with the tools they know, and introducing new systems can lead to poor adoption and wasted time.

Trelica’s Integration Approach

Keep the best bits…

Rather than forcing change, Trelica complements your existing tools. It integrates with the systems you already rely on, such as JIRA, Google Workspace, Slack, and many others. Trelica doesn’t duplicate functionality; it enhances it.

For instance, JIRA, which is used by 31% of Trelica customers, remains the central tool for ticketing. Trelica integrates with multiple ITSMs, including JIRA, to ensure all data is centralized for better oversight. We know how IT teams use JIRA, so we’ve created a deep integration designed to simplify common routines e.g. triggering employee on / offboarding from JIRA webhook or two-way syncing Trelica access requests with JIRA tickets. 

The same goes for Slack and Teams - creating our own (inferior, no doubt) chat tool would create confusion and, ultimately, underutilization. By tying Slack and Teams messages into workflows, users are notified and able to interact with Trelica directly in the messaging platform they’re using for all other aspects of their work. 

… drop the rest

While Trelica integrates with popular apps, it also replaces tools that don’t provide enough depth for IT-specific use cases. Take Zapier, for example. While it’s a solid option for general workflow automation, it lacks the specialized capabilities required for IT operations and SaaS management.

Trelica, built with IT operations in mind, goes much further. It offers predefined actions tailored for SaaS governance, automation, and workflows that Zapier simply can’t match. By centralizing SaaS management, Trelica removes the need for generic automation tools and delivers more thoughtful, robust functionality.

Audit-Ready and Streamlined

While integrating the best bits of your existing tech stack comes with productivity benefits, it does run the risk of fragmenting your audit trail. If processes orchestrated by Trelica are passing through your messaging tool and your ITSM, how traceable are things when it comes to SOC2 audit time? Our business goes through an annual SOC2 audit, and we know first-hand how the process can be simplified, so we’ve designed Trelica to represent the source of truth. Wherever a messaging app is used for collaboration in a workflow or a ticket is synced with an ITSM, all of that detail is captured and cross-linked in the Trelica audit log.

Key Stats: Real Integrations

Here’s a snapshot of the popular tools (and proportion of customers using them) Trelica integrates with:

  • Finance: Netsuite (25%), SAP Concur (10%), and Xero (10%)—integrating with these tools keeps your financial data managed centrally.
  • MDM: InTune (29%) and JAMF (19%)—Trelica integrates with your mobile device management systems to streamline control.
  • HR: BambooHR (16%) and HiBob (10%)—smooth onboarding and offboarding, with all relevant data stored in one place.

See the Pen Untitled by Nick (@nick_ec) on CodePen.

The Bottom Line: Maximize What You Have

IT teams don’t need more tools—they need better ways to manage the ones they already have. Trelica helps you get the most out of your current stack by integrating deeply with the platforms your team uses daily. Whether for audits, managing SaaS spend, or improving processes, Trelica helps you streamline without adding complexity—and without relying on generic tools or custom software for IT automation.

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